MOXOM EP21 3D Surround Gaming Headset

If for any reason you wish to return a product purchased from Gamers-stop.com , we are happy to help providing the product you are returning agree’s with our returns policy.

Returns Address:
Ismail El Chafei Street, Barbir
Beirut, Lebanon
 
UNWANTED ITEMS / GENERAL REFUND
If you have changed your mind about an item you have purchased through Gamers-stop.com we are happy to offer a refund within 3 days of purchase.
Unwanted items must be in the condition they were when they arrived, including any plastic wrapping which should still be intact. 
You are welcome to inspect the items you have order as you would in our shop but If items have been opened or used we will not be able to accept a return.
To request a refund please send us an email to support@gamers-stop.com  or contact us on whatsapp +96176760108.
Package up your item and return it back to our address
Or we can send our delivery company to pick the item (delivery fee will be added)
Once we receive your item we will process a refund as soon as possible.
Returns will be credited to the original payment method used to purchase the item.
Delivery costs will not be refunded for unwanted orders.

FAULTY / DEFECTIVE
On items claimed to have a factory defect, customers shall report this within 3 days from the date of the purchase The issue must be emailed to support@gamers-stop.com or whatsapp +96176760108
We will return or exchange your item sameday if in beirut, if outside beirut it will take 2-3 days.
Please note that the item must be in its original delivery condition complete with the packaging which includes manual, accessories, and other inclusions in pristine physical condition.

NOT WHAT I ORDERED
If the item that has arrived is not the item you have ordered we will accept a return and/or an exchange. Please ensure the product you have received has not been opened or any plastic wrapping has not been damaged, if the item has been opened we will be unable to offer a refund or an exchange. 
As this is no fault of your own we will refund the cost of the delivery fee.

I NO LONGER WANT THE DIGITAL ITEM I PURCHASED
Unfortunately we are unable to refund any digital codes